Business Skills

Choose From Our Selection of Business Skills eLearning Courses

Our one-on-one tutor led eLearning courses are packed with all the information you and your employees need to keep your business safe and compliant and they are always up to date.

These courses meet all statutory training requirements and are easy to administer using an online control panel. Available at a fraction of the cost you would expect, this online training has the added bonus of a minimal loss of productivity through being efficient and flexible.

For a single course – Click on the course, register your details and start learning

For multiple courses (max 5)  call us on 0151 933  0905 and we can help to build a personalise package at a discount rate.

For organisations with multiple users from 2 – 5000,  you will need a subscription and enjoy the benefits of unlimited course licenses. Call us on 0151 933 0905 and we can discuss a plan around the requirements for your organisation.

Once you decide on what option is suitable for you, we will register and open an account for you and you can begin your eLearning journey!

Its as simple as A B C D Elearning!

INTRODUCING GDPR

Approved by CPD
Duration 60 mins*

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report. Read more

FACEBOOK FOR BUSINESS

Approved by CPD
Duration 80 mins*

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity. Read more.

TWITTER FOR BUSINESS

Approved by CPD
Duration 55 mins*

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity. Read more.

SEO FOR BUSINESS

Approved by CPD
Duration 80 mins*

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website. Read more.

EQUALITY, DIVERSITY & DISCRIMINATION

Approved by CPD
Duration 70 mins*

In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace. Read more.

STRESS MANAGEMENT

Approved by CPD
Duration 30 mins*

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress. Read more.

DISCIPLINARY PROCEDURES

Approved by CPD
Duration 45 mins*

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. Read more.

DISCIPLINARY PROCEDURES

Approved by CPD
Duration 55 mins*

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. Read more.

PROJECT MANAGEMENT

Approved by CPD
Duration 90 mins*

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills. Read more.

PROJECT MANAGEMENT

Approved by CPD
Duration 110 mins*

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more. Read more.

THE PRINCIPLES OF PERFORMANCE MANAGEMENT

Approved by CPD
Duration 55 mins*

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams. Read more.

LINKEDIN FOR BUSINESS

Approved by CPD
Duration 45 mins*

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business. Read more.

SOCIAL MEDIA FOR BUSINESS

Approved by CPD
Duration 100 mins*

All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity. Read more.

CUSTOMER SERVICE

Approved by CPD
Duration 75 mins*

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation. Read more.

CONFLICT RESOLUTION IN THE WORKPLACE

Approved by CPD
Duration 45 mins*

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it. Read more.

TIME MANAGEMENT

Approved by CPD
Duration 105 mins*

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building. Read more.

DATA PROTECTION IN THE WORKPLACE

Approved by CPD
Duration 80 mins*

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company’s data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy. Read more.

PRESENTATION SKILLS

Approved by CPD
Duration 55 mins*

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make. Read more.

ANTI HARASSMENT & BULLYING

Approved by CPD
Duration 32 mins*

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course. Read more.

NEGOTIATION

Approved by CPD
Duration 46 mins*

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. Read more.

MANAGING SICKNESS & ABSENCE

Approved by CPD
Duration 30 mins*

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies. Read more.

SALES SKILLS

Approved by CPD

Duration 120 mins*

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale. Read more.

DEVELOPING GOOD EMPLOYEE RELATIONS

Approved by CPD
Duration 45 mins*

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity. Read more.

MANAGING MEETINGS

Approved by CPD
Duration 60 mins*

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson. Read more.

ALCOHOL PERSONAL LICENSE HOLDER

CPD & Laser awards Approved

The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority.Read more.

LICENSED PREMISES STAFF TRAINING

CPD Approved

The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. It is
important for anyone working in licensed premises to have a basic understanding of these laws and
how they apply to them.Read more.

DEVELOPING TEAMWORK

CPD & ILM Approved

Developing Teamwork is all about building stronger relationships within your team by getting to
know each other better and creating the foundations for an exceptionally high performing group of
people.Read more.

ANTI-BRIBERY AND CORRUPTION

CPD Approved

Acts of bribery and corrupt business practices are still an all to common part of business to business
activity in the UK and Worldwide. Inducements can range from small ‘facilitation payments’ to gifts
worth millions of pounds. They can come in many different forms and can sometimes be hard to track down.Read more.

LEADERSHIP SKILLS

CPD & ILM Approved

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be
truly effective without having at least some leadership skills.
This course starts by introducing the basics of leadership and explores where the concept originated
from. It then goes on to discuss various leadership theories, including situational leadership,
contingency theories, transactional and transformational leadership and more. It then moves on to
discuss developing teams including and team members by looking at the role leaders play in this.
The final two modules cover the role communication plays in effective leadership and finishes off
with a module about moving forward together to achieve a shared vision.Read more.

OBJECTIVE SETTING

CPD Approved

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.Read more.

ANTI-MONEY LAUNDERING

CPD & Institute of Hospitality Approved

Money-Laundering is a major criminal problem, worldwide. This course starts by defining money laundering and describing the ‘regulated sector’ as defined by the Proceeds of Crime Act.
The course discusses a number of money-laundering offences, including tax evasion, theft, fraud,
bribery and the financing of terrorism. You’ll learn about some of the ‘red flags’ which could indicate
illegal activity, and the connections between money-laundering and certain financial institutions. Read more.

CYBER SECURITY

CPD Approved

Employees, managers and directors should all have a good understanding of the threat posed by
cyber-attacks and the importance of guarding against data breaches.
This short course will explain why cyber attacks and data breaches happen and provide practical
advice on how to set up effective defences. Read more.

DRUG & ALCOHOL AWARENESS

CPD & Institute of Hospitality Approved

This course is aimed at managers and staff in all industries who play a role in reducing drug, alcohol
and substance misuse in the UK.
The course starts with official statistics to illustrate the scale of drug and alcohol abuse in the UK.
You’ll learn in detail about commonly used drugs, including cannabis, cocaine, heroin, LSD, ecstasy
and some new designer drugs. Read more.