Terms and Conditions

KNOW-HOW TRAINING LTD reserves the right to change these terms at any time. Candidates are responsible for regularly reviewing these terms and advised to read terms before booking.

All KNOW-HOW TRAINING LTD prices are subject to change. Unless the customer has made full or part payment their agreed prices are not set to change.

All bookings are subject to availability of spaces and relevant resources.
All Terms and Conditions are accepted at the time of booking both for online and phone booking

Reservations made online can be transferred to any individual who is eligible to attend. It is the customer’s responsible to notify KNOW-HOW TRAINING LTD in writing 24 hrs before attendance.

In the unlikely event it becomes necessary to change the venue of your training. We will notify all candidates via email, text or telephone at least 24 hrs before the start of the course.

All customers must provide KNOW-HOW TRAINING LTD with a valid phone number and email address to secure booking. It is the responsibility of the candidate to check the spelling of their personal information such as name, address, phone number and email address are accurate on all forms and register at the training centre or website.

  • Free cancellation within 24 hrs of booking. A charge will be associated with cancellation.
  • 21 or more working days from course start date = 25% charge
  • Between 11 and 21 working days from the course start date = 50% charge
  • 10 or less working days from the course start date = 100% charge
  • No refund will be issued for non-attendance on a course.

All booking confirmation emails are sent automatically to customers. If you have not received the joining instructions within 24 hrs of your booking, it is the responsibility of the candidate to notify KNOW-HOW TRAINING LTD.

You are allowed to reschedule your training free of charge within 24 hours of making the booking, for any rescheduling after this period you will need to make a new booking.

100% attendance is mandatory; any late arrivals are not accepted.
No Refunds will be issued for non attendance of courses

Please check that you meet all criteria before reserving a space on any of our courses. Ineligible candidates will be refused on the day and no refund will be issued.

We do not tolerate any sort of unacceptable behaviour or abusive language towards staff or other candidates and such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund.
Candidates will be responsible to pay any awarding body charges for replacement certificates. KNOW-HOW TRAINING LTD accepts no liability for misplaced certificates.

If a course is booked for a corporate client at their location, at a training provider’s premises or any other site the same terms and conditions apply in relation to rescheduling, refunds, resit fees etc.

Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights.